Although we try to keep it as simple as possible for you, you may have some questions regarding the ordering, billing or proofing process. We also offer some practical tips for photography, sending files and a few tips for writing the memorable text that fits you and your newborn.

If you do not find an answer to your questions here, please contact us at announcements@parallaxviscom.com.

Click on a category that you might have a question about:
Delivery Timelines
Proofing/Quality Control/Customizing
Envelopes and Mailing
Ordering and Billing
Shipping
Photography
Announcement text


DELIVERY TIMELINES

How long will it take to receive my announcements/invitations?
The design and printing time varies. We usually ship in 3-5 days (excluding weekends) after we receive your final approval. The shipping time will vary according to the shipping method you select. Shipping takes between 2 to 7 business days.

What is the turnaround time for my announcement proof?
Your email proof will be sent to the address provided on the order form within 2 business days after your order and/or photograph has been received.

What if I do not receive an order confirmation via e-mail?
You will receive an order confirmation message via e-mail shortly after Parallax Visual Communication receives your order. If you do not receive a confirmation after one business day please contact us. Email us at announcements@parallaxviscom.com or call 619-501-0273 PST.


PROOFING/QUALITY CONTROL/CUSTOMIZING

Will I receive the card in the exact colors as shown on the website?
Due to the nature of the printing process, colors may have a slight variation from the samples shown. No discounts will be given for these slight variations.

Can I see how my invitation/announcement will look before it is printed?
Yes, we will email you a digital proof of the card to the email address that you have supplied in your order. The proof is an exact image of the card with the text that will be printed on your announcements so please check it carefully. We are happy to make one change at no extra charge, but please note that making a change will delay production, as we will have to send you another proof for approval before we can begin production. Extra changes, after the first one, will be charged at $15 per change.

What should I look for in the proof?
Please carefully review all ordering information: quantity, shipping address/method, dates. wording, spelling, layout of the order. Upon approval, announcements/invitations will be printed exactly as shown. There is no return or refund on custom printed items. While Parallax Visual Communication provides the highest quality of service, we are only responsible for the order as approved.

How is the proof sent?
It is sent as a PDF, which is a cross platform format (mac or pc). You will receive an email with an attached PDF of your proof. You can download free software (Adobe Acrobat Reader) to read and print the proof. Click here for more information on how to download Acrobat Reader.

Can I make changes after I send you my approval?
Chances are very slim that you will be able to make changes. Once we receive your final approval, your order is scheduled for printing. Printing is scheduled in the order they are received and typically printed the day of or the day following receipt of final approval. We recommend that you spend as much time as you need reviewing the proof before you send your final approval.

Are the announcements assembled when I receive them?
Yes, the cards will have all ribbons and other applied elements attached to the cards when you receive them. The only thing you will need to do is to place them in the envelopes.

Can I use the shown announcement for a baby shower or other event?
Yes, the announcements can be used for any event and in most cases there will be plenty of room to customize the text. Email us at announcements@parallaxviscom.com or call 619-501-0273 PST for more information.

Do you have Thank You Notes or other cards that have the same design as the one I like?
Yes, although not shown on the website, we do offer folded note cards with a very similar look to each announcement, but slightly different from the announcement. The Note Cards measure 5 1/2 X 8 1/2 inch flat and 5 1/2 X 4 1/4 inch folded. They come with matching envelopes. Please email us at announcements@parallaxviscom.com or call 619-501-0273 PST for more information.

Can I make additional changes like colors, patterns, typography, etc. to any given announcement besides the text?
Yes, we will create a customized design for you at an extra charge of $25 per change. Example: changing the color blue to green is considered to be one change.

Can the card be printed in a different language besides English?
Yes, as long as the English characters are used. You must provide us with a copy of the text via the order form or email.

What if I receive my order and find that I missed a mistake?
Neither party likes a reprint but they do occasionally occur. Be sure to carefully check the proof for all dates, wording, spelling, punctuation, layout, etc. to avoid costly reprints. If we make a mistake, your order will be reprinted at our expense. If an error is made which was out of our control, we will re-print at 75% off the original charge.


ENVELOPES AND MAILING

Can I choose an envelope color myself?
Yes, you can. We suggest a preferred option because in the designer‘s opinion this choice best matches your announcement. But if you would like to choose a different color please feel free.

Can I choose a different envelope size?
No, the size of the envelope is dependent on the size of the announcement and is fixed.

Can I get my return address printed on the envelopes?
To have your return address printed on your envelopes, select “Print return address” in the return address field on the order page. There is an additional $25 fee for this service. Your return address will be printed on the back flap of the envelope.

How many envelopes come with in the order?
The exact amount of envelopes as invitations/announcements are included with the order. However, you may purchase additional envelopes at $.15 each.

Can I get my envelopes sent to me in advance?
Yes. We are glad to pre-ship your envelopes (within three business day of receiving
your order, four to five if imprinted) for a $15 charge. Send us your information,
name, address, credit card number, expiration date and telephone number to announcement@parallaxviscom.com or call us at 619-501-0273 PST.

Do the announcements require extra postage?
Extra postage is only required on square cards. Consult your local U.S. Post Office for the latest rate. As of June 30, 2002, the rate for a square postage was $0.49.

Are envelopes included?
Yes, envelopes are included with all orders.


ORDERING AND BILLING

How do I place an order?

Shopping cart or call in your order by phone 619-501-0273 PST.

Do I have to pay by credit card?
Yes, at this time we are only accepting credit card payments. Your order will not be processed until credit card payment is approved.

Which credit cards are accepted?
Parallax Visual Communication accepts MasterCard, Discover and Visa.

When is my credit card charged?
Your credit card is charged at the time you place your order. Should you need to cancel your order before we create a proof, we will issue a full refund. If we have already created your proof, we will refund all but $15. For obvious reasons we cannot cancel an order after printing.

Can I cancel an order?
If your order has not yet been printed, we can cancel it. Please contact us as soon as possible. If you need to cancel your order before we create a proof, we can issue a full refund. If we have already created your proof, we will refund all but $15. If your order has already been custom printed, we are unable to cancel it because it is impossible for us to reuse the cards.

Do you charge sales tax?
As required by law we charge a 7.75% sales tax for customers inside California.


SHIPPING

How much does shipping cost?
Orders will be shipped via United Parcel Service either overnight $55, 2 day$30 or ground$20.
Please make sure to use a street address because UPS will not ship to a P.O. box.

Do you ship out of the United States?
Yes we do. There will be additional shipping charges. Please email announcements@parallaxviscom.com for info/rates.


PHOTOGRAPHY

If the announcement I choose requires a photo, do I need to provide that photograph?
Yes. Click here for more information regarding photos in the photo tips section.

Can I send a color photo although the designs show black and white photography?
Yes you can send a color photo. We will translate this color photo into black and white to match the intended design of the card.


ANNOUNCEMENT TEXT

I don’t like what is written on the card that is shown on the website,
can I write my own?
Absolutely. Write whatever you want as long as it fits in the space provided. Click here for writing tips.

Can I choose a different font?
No. In order to keep the design unique and intact, the fonts used are the ones shown on the samples.

Can I modify any text on the announcement?
Yes, except for the Parallax Announcement copyright notes and warning on Baby Life Light announcement. You can change all text as long as it fits within the space provided.

If you wish an even more personalized announcement we can create a completely unique design for your newborn. Please call us at 619-501-0273 PST or email at announcements@parallaxviscom.com.

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